End the Summer Strong

End the Summer Strong

The Basin Park Hotel Invites You Downtown

Weekend Rooms Still Available – Book Your Stay

Ideas for the Two of You

basin park hotelWine / Whisky Tasting – Sign Up with our Resort Host

spa 1905 deckRelaxation on the Spa Deck (2nd floor) open to all guests.

 

Fun Family Activities

Keep it Cool! Stay Downtown and Enjoy an Easy drive out to Beaver Lake (20 min from downtown. Tip: Beaver Lake Dam is perfect for watching a sunset)
Directions from Basin Park Hotel to Beaver Lake Dam Site Park 

1. Take hwy 62 west

2. Pass Anglers Restaurant (on left hand side) and make a left on Hwy 187
3. Hwy 187 will continue to drive over the Dam.
4. On the left hand side after driving over the Dam you will come to Beaver Lake Dam Site Park.  This is a Day use area with parking, swimming and restrooms.

downtown scavenger huntScavenger Hunt – Play & Win a Trip!

basin park hotelTake a Behind the Scenes tour or go on a Paranormal Investigation

Fun way to see explore downtown!

History Walking Tour with the Basin Resort Host –Sign Up!

 

End your trip with a Beautiful Sunset

beaver lake sunset

Sunset at Beaver Lake (only 20min drive from downtown)

 

End the Summer Strong – Stay for $99

Stay 2 Nights for $99/per night and get $20 to Judge Roy Beans Old Time Family Portrait. Book Now

BasinPark.com

Hotel Operational Protocols

Hotel Operational Protocols

Special Note: Arkansas requires Masks in all Indoor Spaces

The Crescent & Basin Park Hotels

RESPONSE TO COVID-19 – The following operational protocols were created as a response to the COVID-19 pandemic. The Crescent & Basin Park Hotel’s top priority is the health and safety of our guests, staff, and community.

Jack V Moyer

Executive Vice President

_______________________________________________________________

TABLE OF CONTENTS

GENERAL/ALL STAFF PROTOCOLS……………………………………………………………3

Departmental Guidelines……………………………………………….4

GUEST ROOM PROTOCOLS…………………………………………4

FRONT DESK……………………………………………………………5

CONCIERGE……………………………………………………………..5

SHUTTLE…………………………………………………………….…..5

FOOD & BEVERAGE PROTOCOLS….………………………………6

BANQUETS/MEETINGS……………………………………….………8

SALES TEAM PROTOCOLS………………………………………….9

SPA PROTOCOLS……………………………………………………..10

ACTIVITIES……………………………………………………………..12

GHOST TOURS………………………………………………………..13

GENERAL/ALL STAFF PROTOCOLS

ALL STAFF- SAFETY & HYGIENE

  • Temperature taken of all staff upon entering property. If temperature is higher than 100.4 degrees, staff is asked to return home.
  • Masks & Gloves. (PPE) will be issued to staff upon entering property and staff is required to wear a mask while working indoors as well as in areas where 6ft social spacing is unavailable each day. Gloves will be provided to employees whose responsibilities require them to be in direct contact with guests. Overnight guests will be provided a mask upon check in.  Restaurant patrons will be required to wear a mask until order is placed. Masks are required in the Crescent lobby and spa.
  • Physical Distancing. Guests will be advised to practice physical distancing by standing at least 6ft away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables and other physical layouts will be arranged to honor guidelines and appropriate distancing.  Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 6ft away from guests and other employees whenever possible.
  • Hand Sanitizer. Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, in all public restrooms, restaurant entrances, vending area, resort host/retail area, venue rooms, spas, elevators, and exercise areas.
  • Hand Washing. Correct hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. Employees must wash their hands after using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after a shift.
  • Signage. There will be health, hygiene and Arkansas Department of Dealth Directive reminders throughout the property for staff and guests. All hand sinks and employee restrooms have correct hand washing signs in English and Spanish.  Signage will be placed at the front of restaurants to alert patrons not to enter the facility if they are sick or have symptoms such as cough, sore throat, fever or shortness of breath.
  • Cleaning Products. Our hotels use cleaning products which meet EPA guidelines and are approved for use and effective against viruses. All managers inspect daily cleaning supplies and coordinate with Stewarding on needs

Departmental Guidelines

 GUEST ROOMS PROTOCOLS

  • Guest Requirements.

-100% Hotel Capacity

  • Masks required in all indoor spaces.
  • All surfaces to be disinfected after every departure.
  • Jacuzzi tubs  cleaned and cycled with a bleach or alternative after every checkout.
  • Guest room doors, handles, remotes, windows, furniture, and seating to be disinfected with Quat 64.
  • No stay over service. No room access from employees during stay.
  • Disinfect all stair railings and public area door knobs at least twice a day.
  • Elevator. A sign will be posted about not riding the elevator with strangers.  Families can ride the elevator together assuming they are practicing social distancing as a family unit.  Buttons and handrails need to be wiped down 3 times a day.
  • Encourage guests to be environmentally friendly.
  • Cleaning.

-Daily chemical usage training, inventory and distribution.

-Responsible for sanitizing housekeeping carts, linen carts, laundry room equipment, etc.

-Performs daily temperature checks on all staff.

-Monitors and maintains continued protocols.

FRONT DESK

  • Plexiglas shields for the front desk with a 6″ gap at the bottom, temporarily.
  • Express checkout (key drop box)
  • Keys to be sanitized after every use.
  • Employee keys to be sanitized upon checkout and checkin.

RESORT HOST

  • Social Distancing of at least 6ft must be maintained.
  • Hard surfaces will be frequently sanitized throughout the day.  Concierge to sanitize with gloves and mask on.
  • Please avoid physical contact with retail items unless necessary.

SHUTTLE

  • Driver will deep clean surfaces in the shuttle at the beginning of every shift.
  • Driver will wipe hard surfaces between guest rides.
  • Groups must be family in order to ride together. Independent parties must ride separate.
  • Masks required
  • Routes will be restricted to and from hotel parking areas and from hotel to hotel.

FOOD & BEVERAGE  PROTOCOLS

OPERATING HOURS

Crystal Dining Room Breakfast 7 am – 11am, daily (Crescent Hotel)

  • Masks required
  • Breakfast operation will be in the dining room at approved capacity, plated menu service only.
  • Room Service will also be available.

SkyBar Gourmet Pizza Open Daily (Crescent Hotel)

  • Masks required for entry
  • Masks required for all service personnel
  • Delivery continues
  • Skybar open

Jack Rabbett’s Whisky Bar Open Daily 2pm-10pm (Basin Park Hotel)

  • Masks required for entry
  • Masks required for all service personnel

Balcony Restaurant Open Daily (Basin Park Hotel)

  • Tables have been spaced 10 ft apart.
  • In service breakfast box available Sat, Sun & Mon to overnight guests.
  • Servers to wear masks & gloves.

PROTOCOLS

  • Food Safety.

-Discard all food items that are out of date.

-Change, wash and sanitize utensils frequently and place appropriate barriers in open areas.

-Person in charge is ServSafe certified and that their certification is up to date, and provide food handler training to refresh employees.

– Remind third-party delivery drivers and any suppliers of the internal distancing requirements

  • Cleaning and Sanitizing.

Thoroughly detail-clean and sanitize entire facility with a focus on high-contact areas that would be touched by both employees and guests.

Between seating’s, clean and sanitize table condiments, digital ordering devices, check presenters, self-service areas, tabletops, and common touch areas. Single-use items should be discarded.

Clean and sanitize reusable menus. Implement procedures to increase how often you clean and sanitize surfaces in the back-of-house. Avoid all food contact surfaces when using disinfectants.

Hand sanitizer stations will be readily available to guests.

– Kitchen. All hand sinks in kitchen will be inspected for supplies at the end of every shift. Continue disinfecting hard surfaces and touch points throughout the day.

  • Dining. 

-Dine-in service shall be limited up to 60% of total seating capacity.  This includes indoor and outdoor dining areas.

-Seating shall be adjusted to maintain 10 foot physical distancing between tables so occupied seats are 6 feet from seats at adjacent tables.

-All staff will be required to where face coverings (as recommended by the CDC) if they have direct contact with guests.

-Patrons must wear a face covering upon entrance and while in the restaurant until the food or drink is served.

-Groups shall be limited, not to exceed 10 people.

-Following each meal service, the tables, chairs, menus and any other frequently contacted surfaces including but not limited to, condiment containers, napkin holders and salt/pepper shakers shall be cleaned and disinfected prior to seating the next customer.

-Service may be declined to patrons not wearing masks.

BANQUETS/MEETINGS

With Approval

  • Events will be held to a ceiling of 50% capacity
  • Menu Offering.

-Meal service will all be plated/served meals.  No buffets or food stations until further notice.

-Appetizer service will all be single service.

-Beverage service (coffee, tea, water) will be served by a server.

-Bar service with social spacing

-Servers will wear Masks and Gloves

-Guests will be pre-assigned by seating chart

SALES TEAM PROTOCOLS

Event Planning:

  • Event diagrams to be reviewed on an event by event basis to ensure appropriate social distancing guidelines meet all county, state, federal and CDC guidelines.
  • Sales Team to create diagrams ensuring social distancing…4pp per round table, tables must be 10 feet apart.
  • Obtain place cards from guest for seating arrangements.
  • Educate guest regarding social distancing guidelines and procedures
  • Guests are encouraged to stay at the Crescent Hotel. Special wedding rates will be applied by event sales manager to encourage lodging to better manage guest needs.

Sales Interactions:

  • Site inspections and client meetings/planning sessions will be done virtually or appropriately social distanced.

Vendor Guidelines:

  • All Vendors attending the event must wear masks and practice social distancing guidelines and sanitary guidelines.

SPA PROTOCOLS

NEW MOON SPA & SALON

  • Disinfect all touch points hourly and after every interaction
  • Front desk team disinfecting the entire desk area between each guest interaction
  • Front desk workspace disinfected throughout the day- includes computer keyboard, phones, door handles, light switches and POS equipment
  • All doors and door handles sanitized throughout the shift with each guest entering or exiting the area
  • Retail area sprayed with disinfectant after each guest
  • Waiting area chairs/couches should be removed or spaced in such a manner to accommodate social distancing requirements.
  • Leather chaise lounges sanitized after each guest
  • Place signage in window to notify guests of our diligence in practicing proper safety measures.
  • Hand sanitizer available within the salon/retail/treatment rooms.
  • Hot Tub clean and disinfect all non-porous surfaces. By appointment only. Single use only.
  • Infrared Sauna –By appointment only. Single use only.
  • Fitness Room – Single party use. Clean and disinfect equipment. Bike #2 will not be scheduled for use to create a 6ft distancing.
  • Salon Work Stations.

Clean and disinfect all hair tools/supplies, drawers, chairs, and containers for storage.

-All items on nail stations must either be new, never used or cleaned and disinfected.

-Clean and disinfect all shampoo bowls, tubs, handles, hoses, spray nozzles, shampoo & pedicure chairs.

-Turn on pedicure jets and let disinfectant solution circulate for 10min.

-Ensure all single use materials are new.

-Employees should wear a clean smock between each guest.  Smocks should be laundered after each use or use disposable smocks and dispose of the smock after use on a guest.

  • Treatment Rooms.

-Clean and disinfect equipment and treatment tables.

-Guest & Providers remain in masks.

-Ensure all single use items are new.

-Guest face down breathe in pillow covering

– All linens changed between guests.

  • PPE such as gloves, drapes and linens should be changed between each client. These used items will be cleaned and disinfected or discarded in a closed container.
  • Guests of the Salon.

-Appointments only. No walk-ins.

-Payments only by Credit/Debit cards.  No cash. Using credit card on file.

-Minimum of one patron per service provider in business at any one time. Parent is allowed if a minor child is receiving haircut.

-Guests should avoid touching products that they do not plan to purchase.

-Guest are required to complete an intake form.

-Guests will be asked before entering if they have had a fever or cough in the last 14 days or have been around anyone exhibiting these symptoms within the last 14 days.

-Temperature checks will be given to guests. Anyone above 100.4 will be sent home and appointment canceled.

-Stagger appointments to eliminate multiple people checking in and out at the same time.

-Schedule every other workstation to create a minimum of 6ft distance between guests having services.

– Each guest should be draped with a clean cape.  Capes should be laundered or disinfected after each use or use disposable capes and dispose of the cape after it is used.

SPA1905

Staff:

  • Mask required by all staff of the spa.
  • Temperature check of all staff upon arrival. Any person with a fever of 100.4 or above will be sent home.
  • All temperature checks recorded and filed by day.
  • Disinfect all touch points hourly and after every interaction.
  • Spa Coordinators disinfecting the entire desk area between each guest interaction.
  • Front desk workspace disinfected throughout the day – includes computer keyboards, phones, door handles, light switches, POS equipment and bathroom.
  • Retail area sprayed with disinfectant after each guest.
  • Waiting area chairs/couch to be spaced in such a manner to accommodate social distancing requirements
  • Waiting area to be disinfected after each guest.
  • Signage placed to notify guests of our diligence in practicing proper safety measures.
  • Hand sanitizer available in retail area, waiting room, and all treatment rooms.
  • Hot Tub – clean and disinfect all non-porous surfaces.  Single party use only.  Sign in on clip board provided in Spa Deck entry.

 

Treatment Rooms:

  • Clean and disinfect all equipment, product bottles, treatment tables and stools/ chairs.
  • All linens changed between each guest.
  • Ensure all single use items are new.

Guests:

  • Masks required by all guests in the spa.
  • Temperature check upon arrival. Any guest with a temperature of 100.4 will be sent home and appointment cancelled.
  • Covid screening form to be filled out by each guest to ensure no symptoms or contact.
  • All temperature checks and Covid screening forms will be filed daily for tracing purposes.

ACTIVITIES PROTOCOLS 

CRESCENT RESORT ACTIVITIES

  • Activities will be provided to in house guests only in outdoor and open spaces.
  • 6 feet of social distancing at all times during the activities.
  • The program will be included in all room rates and will involve daily activities, Self Guided Adventures, Pool Area and Ghost Tours.
  • Daily Activities:

www.CrescentResortPass.com

www.BasinParkActivityPass.com

  • Pool Area will be open including the bocce ball court and lounging areas.
               -Sign in required to use the pool area.

-Sanitize all cushions on a daily basis.

-Hand sanitizer station set up for guests.

  • Frisco Sporting Club 

-Sanitize all hard surfaces in between use-Sanitize games in between each family’s  See-Attendant on site at activity times to encourage a clean space

-Hand sanitizer station set up for when an attendant is not available.

-6 Ft separation for parties around games and fire pit.

PARANORMAL INVESTIGATIONS

  • Our Ghost Tour Team will host a paranormal investigation Thursday – Saturday at 10:30PM
  • Face Masks required.

Tips, Guidelines & Pricing

First of all, congratulations on your engagement!  We are so happy that you are considering our historic hotels for your big day.  We own both the 1886 Crescent Hotel & Spa and the 1905 Basin Park Hotels in Eureka Springs, Arkansas.  Our properties offer wedding ceremony and reception venues both indoors and outdoors…historic ballrooms to garden settings to a wedding in the woods site.  And, your guests can also overnight right here at our hotels as your families and friends arrive for your wedding weekend.  Our seasoned wedding team offers the expertise to guide you through the planning process.

We totally understand the decisions you are making right now and offer the following information to assist in your planning.  The information and tips listed here tend to be the most frequently asked questions we get.  We hope this helps.  In addition to reviewing the information here, we would love to have the opportunity to set up a time for a planning call via phone, or even better, a site tour of the hotels so we can meet you personally and walk you through the various venues we have to offer.

As you begin thinking about your wedding date, think also about the estimated number of guests who would attend. This will help us to suggest which venues might work best for you and we can then direct you to the appropriate Wedding Sales Manager.

You can reach us here: Jodie English Brown  479-363-6322 or english.jodie@gmail.com

We look forward to being a part of this special time in your life.  And, once again, congratulations!

_____________________________________________________________________

How to book your Wedding Celebration at the 1886 Crescent Hotel & Spa and/or the 1905 Basin Park Hotel:

  1. Contact us with your inquiry.

You can do this through our website (www.eurekaspringsarkansasweddings.com) or by the contact information listed above. We are also active with several online wedding booking sites.  Please note in your initial inquiry your preferred method of communication (email or phone).

  1. Once we have your inquiry, your Wedding Sales Manager will work with you to check available dates, costs and guidelines.
  2. Once you have decided on a date and venue, your Wedding Sales Manager will email your contract to you.  You will have 2 weeks to return your signed contract with your deposit, which is $1500 and non-refundable.
  3. Once we have your contract and deposit, you are booked!  Our Wedding Team will assist you with the planning process. 

SOME FREQUENTLY ASKED QUESTIONS:

Packages vs. Ala carte Pricing

Our packages are a good value and offer a lot of convenience. However, a package is not your only option.  We also offer ala carte pricing.  You can see our current wedding packages at www.eurekaspringsarkansasweddings.com.

With ala carte pricing, we provide the venue space, furniture, linens (if you choose black or white), and service ware as well as set up and clean up.  You would be responsible for cake, flowers, photos, decorations, and any entertainment you may wish to have such as a DJ or a band.  We have a wonderful list of regional vendors to assist you in finding these services.

If you do not need all of the elements of the package, then ala carte pricing is probably a better fit for you.

 

Venue Pricing

1886 Crescent Hotel & Spa

Ala Carte Venue Rental

Includes 4 hours private use of venue with all tables, chairs, linens (black or white), china, glass, silver and dedicated uniformed catering staff.  Our sales team will help you plan your menu from our catering menus (available at www.eurekaspringsarkansasweddings.com).

Indoor Venues Venue Rental FeeApril-November Venue Rental FeeDecember-March
Crystal Ballroom//Saturdays $3000 $1500
Crystal Ballroom/Friday & Sunday $2500 $1500
Crystal Ballroom/Monday-Thursday $2000 $1000
Conservatory/Saturdays $3000 $1500
Conservatory/Friday & Sunday $2500 $1500
Conservatory/Monday-Thursday $2000 $1000
Marty Roenigk Boardroom (seating for 6pp boardroom style) Negotiable Negotiable
Outdoor Venues
Fountain Garden or East Lawn(when attached to a reception event—not as a stand alone venue) $350 $350
Fountain Garden(when booked as overflow from the Conservatory as reception venue space) $1000 $1000
Glenwood Hollow/Wedding in the Woods Site(ceremony location for Conservatory or Ballroom Reception) $550 $550
Frisco Sporting Club Negotiable Negotiable

 

1905 Basin Park Hotel

Ala Carte Venue Rental

Includes 4 hours private use of venue with all tables, chairs, linens (black or white), china, glass, silver and dedicated uniformed catering staff.  Our sales team will help you plan your menu from our catering menus (available at www.eurekaspringsarkansasweddings.com).

Indoor Venues Venue Rental FeeApril-November Venue Rental FeeDecember-March
Barefoot Ballroom/Saturdays $2200 $1500
Barefoot Ballroom/Friday & Sunday $1750 $1500
Barefoot Ballroom/Monday-Thursday $1500 $1000
Garden Room Negotiable Negotiable
The Archive off of Jack Rabbett’s Whisky Bar $550 $550

Add an extra hour to any Crescent or Basin Park Hotel venue fee for only $250 per hour.

Prices are subject to availability.  Some blackout dates and rate restrictions may apply (holidays and special events).

Talk to your Sales Manager about Catering options and minimums for some dates.

 

How Does the Bar Work?

We can structure bar service any way that suits your budget and the needs of your group.

  • You can offer a cash bar, where guests pay for their own drinks.
  • You can host part of the bar.  For example, you can host the beer and wine and let the hard liquor be a cash bar.
  • You can host for just the cocktail hour (limited time bar), or up to a pre-determined dollar amount (capped host bar).
  • And, remember there is a $75 bartender fee per bartender for your bar.

 

Value of a Site Visit

When planning a destination wedding with us, we can do the planning and arrangements remotely through email or telephone, but if at all possible, it is good to schedule a site visit.  You can meet your Wedding Sales Manager in person and have a comprehensive understanding of the venue.  Photos sometimes don’t do justice to our beautiful historic hotels.   On weekends, it is often possible to see the venue set up and decorated for a wedding, which is a great way to get a vision for your own event.

 

Can I bring in my own food & beverage?

Our culinary teams at both of our properties pride themselves on providing exceptional culinary service.  We provide all food & beverage for our venues.

 

Catering menus are online in our website.  Check them out here www.eurekaspringsarkansasweddings.com.

 

Where can I get dressed for my wedding?  Where can I get my hair and makeup done?

Yes…we’ve got that covered, too!  At the Crescent Hotel, the New Moon Spa & Salon offers a full bridal menu of services just for you.   New Moon also features the Bridal Studio which you can rent by the hour for you and your wedding party to get dressed…a great space for this.   You can check them out here.  www.newmoonspa.com.  At the Basin Park Hotel, Spa 1905 offers specials services for you, as well.  You can check out here.  www.spa1905.com.

 

Parking Information

Parking is complimentary for our guests at both of our hotels.

 

The 1905 Basin Park Hotel has a large parking lot just a couple of blocks away from the hotel.  We offer free parking for our guests as well as a shuttle service from the parking lot to the front door of the hotel.  In addition, there are many large parking lots just a block below the hotel that offer free parking after 5pm.

 

The 1886 Crescent Hotel & Spa has free parking for our guests adjacent to the hotel.

 

How Do I Book Hotel Rooms for my Guests?

Your Wedding Sales Manager can set up a special wedding rate for your guests.  When your guests call the hotel to book their reservations, they simply ask for the rate attached to your wedding party.  Rates vary with season and availability and are easily booked through our central reservations system.  We always suggest to the wedding party that they book their rooms early to get their desired room type.

 

Marriage License Guidelines:

  • You can apply for your marriage license locally at the Courthouse in Downtown Eureka Springs.  Both parties must be present when applying
  • Both parties must have a state issued picture ID.
  • The cost is $60.
  • Your marriage license must be filed with 60 days of your ceremony at the same courthouse where it was issued.
  • Any further questions regarding your marriage license can be addressed by contacting the Courthouse directly at 479-253-8646.