All posts by Jack Moyer

Tips, Guidelines & Pricing

First of all, congratulations on your engagement!  We are so happy that you are considering our historic hotels for your big day.  We own both the 1886 Crescent Hotel & Spa and the 1905 Basin Park Hotels in Eureka Springs, Arkansas.  Our properties offer wedding ceremony and reception venues both indoors and outdoors…historic ballrooms to garden settings to a wedding in the woods site.  And, your guests can also overnight right here at our hotels as your families and friends arrive for your wedding weekend.  Our seasoned wedding team offers the expertise to guide you through the planning process.

We totally understand the decisions you are making right now and offer the following information to assist in your planning.  The information and tips listed here tend to be the most frequently asked questions we get.  We hope this helps.  In addition to reviewing the information here, we would love to have the opportunity to set up a time for a planning call via phone, or even better, a site tour of the hotels so we can meet you personally and walk you through the various venues we have to offer.

As you begin thinking about your wedding date, think also about the estimated number of guests who would attend. This will help us to suggest which venues might work best for you and we can then direct you to the appropriate Wedding Sales Manager.

You can reach us here: Jodie English Brown  479-363-6322 or english.jodie@gmail.com

We look forward to being a part of this special time in your life.  And, once again, congratulations!

_____________________________________________________________________

How to book your Wedding Celebration at the 1886 Crescent Hotel & Spa and/or the 1905 Basin Park Hotel:

  1. Contact us with your inquiry.

You can do this through our website (www.eurekaspringsarkansasweddings.com) or by the contact information listed above. We are also active with several online wedding booking sites.  Please note in your initial inquiry your preferred method of communication (email or phone).

  1. Once we have your inquiry, your Wedding Sales Manager will work with you to check available dates, costs and guidelines.
  2. Once you have decided on a date and venue, your Wedding Sales Manager will email your contract to you.  You will have 2 weeks to return your signed contract with your deposit, which is $1500 and non-refundable.
  3. Once we have your contract and deposit, you are booked!  Our Wedding Team will assist you with the planning process. 

SOME FREQUENTLY ASKED QUESTIONS:

Packages vs. Ala carte Pricing

Our packages are a good value and offer a lot of convenience. However, a package is not your only option.  We also offer ala carte pricing.  You can see our current wedding packages at www.eurekaspringsarkansasweddings.com.

With ala carte pricing, we provide the venue space, furniture, linens (if you choose black or white), and service ware as well as set up and clean up.  You would be responsible for cake, flowers, photos, decorations, and any entertainment you may wish to have such as a DJ or a band.  We have a wonderful list of regional vendors to assist you in finding these services.

If you do not need all of the elements of the package, then ala carte pricing is probably a better fit for you.

 

Venue Pricing

1886 Crescent Hotel & Spa

Ala Carte Venue Rental

Includes 4 hours private use of venue with all tables, chairs, linens (black or white), china, glass, silver and dedicated uniformed catering staff.  Our sales team will help you plan your menu from our catering menus (available at www.eurekaspringsarkansasweddings.com).

Indoor Venues Venue Rental FeeApril-November Venue Rental FeeDecember-March
Crystal Ballroom//Saturdays $3000 $1500
Crystal Ballroom/Friday & Sunday $2500 $1500
Crystal Ballroom/Monday-Thursday $2000 $1000
Conservatory/Saturdays $3000 $1500
Conservatory/Friday & Sunday $2500 $1500
Conservatory/Monday-Thursday $2000 $1000
Marty Roenigk Boardroom (seating for 6pp boardroom style) Negotiable Negotiable
Outdoor Venues
Fountain Garden or East Lawn(when attached to a reception event—not as a stand alone venue) $350 $350
Fountain Garden(when booked as overflow from the Conservatory as reception venue space) $1000 $1000
Glenwood Hollow/Wedding in the Woods Site(ceremony location for Conservatory or Ballroom Reception) $550 $550
Frisco Sporting Club Negotiable Negotiable

 

1905 Basin Park Hotel

Ala Carte Venue Rental

Includes 4 hours private use of venue with all tables, chairs, linens (black or white), china, glass, silver and dedicated uniformed catering staff.  Our sales team will help you plan your menu from our catering menus (available at www.eurekaspringsarkansasweddings.com).

Indoor Venues Venue Rental FeeApril-November Venue Rental FeeDecember-March
Barefoot Ballroom/Saturdays $2200 $1500
Barefoot Ballroom/Friday & Sunday $1750 $1500
Barefoot Ballroom/Monday-Thursday $1500 $1000
Garden Room Negotiable Negotiable
The Archive off of Jack Rabbett’s Whisky Bar $550 $550

Add an extra hour to any Crescent or Basin Park Hotel venue fee for only $250 per hour.

Prices are subject to availability.  Some blackout dates and rate restrictions may apply (holidays and special events).

Talk to your Sales Manager about Catering options and minimums for some dates.

 

How Does the Bar Work?

We can structure bar service any way that suits your budget and the needs of your group.

  • You can offer a cash bar, where guests pay for their own drinks.
  • You can host part of the bar.  For example, you can host the beer and wine and let the hard liquor be a cash bar.
  • You can host for just the cocktail hour (limited time bar), or up to a pre-determined dollar amount (capped host bar).
  • And, remember there is a $75 bartender fee per bartender for your bar.

 

Value of a Site Visit

When planning a destination wedding with us, we can do the planning and arrangements remotely through email or telephone, but if at all possible, it is good to schedule a site visit.  You can meet your Wedding Sales Manager in person and have a comprehensive understanding of the venue.  Photos sometimes don’t do justice to our beautiful historic hotels.   On weekends, it is often possible to see the venue set up and decorated for a wedding, which is a great way to get a vision for your own event.

 

Can I bring in my own food & beverage?

Our culinary teams at both of our properties pride themselves on providing exceptional culinary service.  We provide all food & beverage for our venues.

 

Catering menus are online in our website.  Check them out here www.eurekaspringsarkansasweddings.com.

 

Where can I get dressed for my wedding?  Where can I get my hair and makeup done?

Yes…we’ve got that covered, too!  At the Crescent Hotel, the New Moon Spa & Salon offers a full bridal menu of services just for you.   New Moon also features the Bridal Studio which you can rent by the hour for you and your wedding party to get dressed…a great space for this.   You can check them out here.  www.newmoonspa.com.  At the Basin Park Hotel, Spa 1905 offers specials services for you, as well.  You can check out here.  www.spa1905.com.

 

Parking Information

Parking is complimentary for our guests at both of our hotels.

 

The 1905 Basin Park Hotel has a large parking lot just a couple of blocks away from the hotel.  We offer free parking for our guests as well as a shuttle service from the parking lot to the front door of the hotel.  In addition, there are many large parking lots just a block below the hotel that offer free parking after 5pm.

 

The 1886 Crescent Hotel & Spa has free parking for our guests adjacent to the hotel.

 

How Do I Book Hotel Rooms for my Guests?

Your Wedding Sales Manager can set up a special wedding rate for your guests.  When your guests call the hotel to book their reservations, they simply ask for the rate attached to your wedding party.  Rates vary with season and availability and are easily booked through our central reservations system.  We always suggest to the wedding party that they book their rooms early to get their desired room type.

 

Marriage License Guidelines:

  • You can apply for your marriage license locally at the Courthouse in Downtown Eureka Springs.  Both parties must be present when applying
  • Both parties must have a state issued picture ID.
  • The cost is $60.
  • Your marriage license must be filed with 60 days of your ceremony at the same courthouse where it was issued.
  • Any further questions regarding your marriage license can be addressed by contacting the Courthouse directly at 479-253-8646.

 

Catering Protocols

1886 Crescent Hotel & Spa  & 1905 Basin Park Hotel

Current Catering Protocols

June 23, 2020

These protocols are subject to change to accommodate current Covid-19 guidelines and needs in place at the time of your event. 

The following requirements must be observed during a catered event:

Please advise your guests of these protocols prior to their arrival: 

  • Events will be limited to 50 people. A venue may increase the number of attendees at an event if the set-up of the venue can support all other social spacing guidelines.  Approval by hotel sales manager must be obtained in advance.  A copy of diagram must accompany these guidelines.
  • Face coverings are required to be worn for all persons present, except for children under 10 years of age, who are exempt. Masks are to be worn anytime the guest is up and moving about in the room. When seated at their designated table, they can remove their mask to eat and drink.
  • Temperature checks will be given prior to guest entry into the venue. Any guest with a temperature over 100.4 will not be allowed to enter.
  • The musicians/performers must be separated from the audience by at least 12 feet.
  • Lines or cues for entrance, exit, purchases, or other reasons must be marked or monitored for maintaining a distance of 6 feet between people.
  • Seating must be arranged to maintain a 6-foot distance between members of the audience/10 feet between tables.
  • Family groups may sit together, but 6 feet should be maintained between groups.
  • Every other row of seating should be unoccupied to provide for 6 feet of physical distancing.
  • Performers/players/contestants may be without a face covering if they are 12 feet from other persons.
  • Signs must be posted at all entrances advising the public not to enter if:
    • They have fever, cough, shortness of breath, sore throat, or loss of taste or smell.
    • They have had known exposure to someone with COVID-19 in the past 14 days.
  • Signs must be posted at all entrances advising the public that they may wish to refrain fromentering if:
  • They are 65 years of age or older.
  • They have underlying health conditions including high blood pressure, chronic lung

disease, diabetes, severe obesity, asthma, or weakened immunity.

  • Hand sanitizer stations must be available at all entrances and exits.
  • Refreshments may be served. However, self-service operations, including, but not limited to, salad bars, buffets, and condiment bars shall not be allowed.
  • Seating must be arranged so that occupied seats are at least six (6) feet from seats at adjacent tables.
  • The facility, including seating, shall be cleaned and disinfected before and after each use.
  • Frequently touched surfaces shall be cleaned periodically during the course of the event.

 

 

The “New” Basin Park Hotel” Has Reopened in Downtown Eureka Springs

Basin Park Hotel

Everything that has happened in the past three months, all has not been bad for the Eureka Springs tourism industry.  With repurposed employees and construction teams allowed to continue to work, these past many weeks have seen great productivity as the Basin Park Hotel.  This landmark hotel has been diligently cleaned, painted and upgraded.  The result is the emergence of a “new” 1905 Basin Park Hotel focused around guest experiences, services and an upgraded quality of product.  The Basin Park, as the only 24-hour downtown property with bell service, shuttle service, a resort host, hotel security, a restaurant, a spa, two bars and guaranteed parking, can once again step into its century-old role as “the Centerpiece of Main Street Eureka Springs”.

basin park hotel

“Key to our redevelopment were such projects as deep cleaning, repainting and upgrading of our nightly lodging venues including the addition of several two-bedroom suites,” explained General Manager Jack Moyer.  “These new suites offer not only a bedroom on either side but an expanded common area and the inclusion of a soaking tub and walk-in shower. It should be noted that the Basin Park Hotel now has 26 suites.”

basin park hotel spa deck

Moyer went on to explain additional completed hotel projects include the expansion of Spa1905.  Added were highly comfortable and sharply designed spa suites for guests who want to immerse themselves into the spa experience.  Guests who stay in a spa suite enjoy added service and amenities, exclusive outdoor hot tub access and are just footsteps away from the plethora of services and treatments that Spa1905 offers.  Located just outside the spa on the same floor is the magnificent new outdoor gathering space. This new spa deck sits aside a limestone bluff and includes an outdoor hot tub, fire pit and patio furnishings with only the sky overhead.   A totally new addition to Eureka Springs’ downtown scene is Jack Rabbett’s Whisky Bar offering the casual atmosphere of a living room featuring plush, comfortable seating; a fireplace; pool tables; and walls of big screen televisions.  This downtown getaway is located just down the hallway from the highly popular Balcony Restaurant & Bar, also being fully reintroduced, with its alfresco seating that overlooks downtown on one side and Basin Spring Park on the other.

“We have also added a resort host, seated in the lobby, to guide guests to everything fun and exciting to see and do in Eureka Springs plus introducing hotel guests to the new well-developed list of daily resort programming,” added Moyer, “which includes such activities as whisky tastings in Jack Rabbett’s, theater-style showing of movies, and a morning stretch on the roof.  Not many hotels around the country allow guests to welcome the day from their rooftop.”

basin park hotel ghost tour

The paranormal aspect of the 1905 Basin Park Hotel has not been overlooked.  In development and soon to be offered to both hotel guests and visitors to Eureka Springs, is an experience that includes not only hearing hotel tales that occurred inside the limestone and pink dolomite walls of this historic structure but patrons will also be able to partake in a unique paranormal investigation that will extend “from the roof to the depths of the hidden cave”.  Ticketing for this adventure is available through ReserveEureka.com.

“Safety and compliant protocols will continue as suggested by the Arkansas Department of Health as we fully open for business,” concluded Moyer.

Welcome Back Rates!

 

 

 

 

 

Experience Downtown Eureka Springs in a New Way

basin park hotel open

What to Expect:

With many Downtown Restaurants & Shops opening their doors again, guests can expect a new way to enjoy the Eureka Springs Experience while planning on some guidelines put in place to protect staff and visitors.   Visitors can enjoy the wide open spaces of Eureka Springs by exploring the natural springs and park areas, stroll our outdoor mall with the majority of shops having returned to operation or Zipline the tree canopy but also expect that restaurants have returned to operation.  The Balcony Restaurant will be open to dine in service from 12 – 8 PM under Health department Guidance (10 ft spacing  & mask required for entry).  Guests may also choose take out and enjoy your food outside; picking a unique place to dine outside with a view or under the trees.

Trolley and Trams are running for visitors to jump on and check out the surroundings of Eureka Springs.  Trolley will operate Wed-Sat 10AM-5PM and the Trams will be open Fri/Sat 1PM & 3PM. Call for tickets. 479- 253-9572

downtown eureka springs

At the Basin Park Hotel we are opening to overnight guests on the weekends at 2/3 occupancy.  Travel protocols are in place therefore, all arriving guests will be issued a mask (logo souvenir item) and be asked to review and agree to travel protocols.

All overnight guests will also receive  a “breakfast box” delivered to your guest room and several guest activities will be available to registered guests throughout the weekend with maximum numeric protocols in place to ensure proper social distancing. These activities include things such as access to Jack Rabett’s pool tables, the morning stretch,  whisky / wine tastings and self guided adventures. shopping eureka springs

Who will be Open:

Eureka Nuthouse: Thursday-Sunday Noon-5PM

Eureka Clothing Company: Tuesday-Thursday 9:30AM-6PM, Fri/Sat 9:30AM – 7PM, Sunday 9:30AM-5PM

Lazy One: Mon-Fri 10AM-5PM, Sat/Sun 10AM-6PM

Secret Garden: Fri/Sat/Sun 10AM-5PM

Gourmet Eureka: Fri/Sat/Sun 10AM-5PM

Tummy Ticklers: Mon-Fri 10AM-3PM, Sat/Sun 10AM-5PM

Blackie’s Backyard: Open for appointments only

Eureka & Co: Daily 10AM-6PM

Granny’s Place: Daily 10AM-5PM

All That Glitters: Saturday 10AM-5PM

Eureka Clock Co: Saturday 10AM-5PM

Mud St. Store: Saturday 10AM-5PM

main street bbq bus

Downtown Restaurants:

Eureka Springs Coffee House  – Daily  8AM-5PM

Balcony Restaurant   Fri/Sat/Sun, Noon  – 8PM (dine in or carry out)

New Delhi

Amigos – Fri/Sat, 11AM-9PM (carryout)

Chelsea’s Pizza – Daily, Noon – 7PM (delivery or curbside)

Oscar’s Café – Tuesday-Sunday 10AM – 2PM (curbside pick up)

SkyBar Gourmet Pizza – Fri/Sat/Sun, Noon – 8PM (dine in or carry out)

Nyx Cafe– curbside or delivery

Le Stick Nouveau –  Friday/Saturday (Five Course Tasting Menu – Reservations only)

Main Street BBQ Bus – Friday’s 4PM-10PM (food truck)

Grotto Wood Fire Grill – Friday/Saturday 5PM-9PM (dine in or carryout)

Rowdy Beaver Den – Noon – 8PM (dine in or carryout)

Ermillios – Friday-Sunday, 4PM-8PM (curbside pick up and carryout)

Pirate Burritos – W & Th Noon to 8PM, Fri/Sat Noon to 10PM, Sun Noon to 8PM.  (food truck)

Creekside Cafe – (carry out)

Outer Limits Food Truck

Red’s Pizzeria

eureka springs ziplines

Attractions:

Ozark Mountain Zip Lines-Six days a week 10 to 4  (closed on Wednesday)
War Eagle Cavern– Reopen Friday May 22nd with normal hours
Aviation Cadet Museum – Normal hours. Reservation required.
Ozark Mountain Music Theater- Open for Memorial Day weekend May 22nd (Weekends only)
War Eagle Mill  – Daily from 8:30AM to 5PM

Hotel Operational Protocols

TEMPORARY OPERATIONAL PROTOCOLS

The Crescent & Basin Park Hotels

RESPONSE TO COVID-19 – The following operational protocols were created as a response to the COVID-19 pandemic. The Crescent & Basin Park Hotel’s top priority is the health and safety of our guests, staff, and community.

Jack V Moyer

Executive Vice President

_______________________________________________________________

TABLE OF CONTENTS

GENERAL/ALL STAFF PROTOCOLS……………………………………………………………3

Departmental Guidelines……………………………………………….4

GUEST ROOM PROTOCOLS…………………………………………4

FRONT DESK……………………………………………………………5

CONCIERGE……………………………………………………………..5

SHUTTLE…………………………………………………………….…..5

FOOD & BEVERAGE PROTOCOLS….………………………………6

BANQUETS/MEETINGS……………………………………….………8

SALES TEAM PROTOCOLS………………………………………….9

SPA PROTOCOLS……………………………………………………..10

ACTIVITIES……………………………………………………………..12

GHOST TOURS………………………………………………………..13

 

GENERAL/ALL STAFF PROTOCOLS

ALL STAFF- SAFETY & HYGIENE

  • Temperature taken of all staff upon entering property. If temperature is higher than 100.4 degrees, staff is asked to return home.
  • Masks & Gloves. (PPE) will be issued to staff upon entering property and staff is required to wear a mask while working in areas where 6ft social spacing is unavailable each day. Gloves will be provided to employees whose responsibilities require them to be in direct contact with guests. Overnight guests will be provided a mask upon check in.  Restaurant patrons will be required to wear a mask until order is placed.
  • Physical Distancing. Guests will be advised to practice physical distancing by standing at least 6ft away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables and other physical layouts will be arranged to honor guidelines and appropriate distancing.  Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 6ft away from guests and other employees whenever possible.
  • Hand Sanitizer. Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, in all public restrooms, restaurant entrances, vending area, resort host/retail area, venue rooms, spas, elevators, and exercise areas.
  • Hand Washing. Correct hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. Employees must wash their hands after using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after a shift.
  • Signage. There will be health, hygiene and Arkansas Department of Dealth Directive reminders throughout the property for staff and guests. All hand sinks and employee restrooms have correct hand washing signs in English and Spanish. Number of people per bathroom at a time: i.e. “when stalls are occupied, please wait outside.” Signage will be placed at the front of restaurants to alert patrons not to enter the facility if they are sick or have symptoms such as cough, sore throat, fever or shortness of breath.
  • Cleaning Products. Our hotels use cleaning products which meet EPA guidelines and are approved for use and effective against viruses. All managers inspect daily cleaning supplies and coordinate with Stewarding on needs

 

Departmental Guidelines

 GUEST ROOMS PROTOCOLS

  • Guest Requirements.

 

  • All linens to be pulled and sanitized after c/out.
  • All surfaces to be disinfected after every departure.
  • Rooms have been deep cleaned.
  • Jacuzzi tubs to e cleaned and cycled with a bleach or alternative after every checkout.
  • Guest room doors, handles, remotes, windows, furniture, and seating to be disinfected with Quat 64.
  • No stay over service. No room access from employees during stay.
  • Paper towel dispensers back to the public restrooms at least on the first floor restrooms
  • Disinfect all stair railings and public area door knobs at least twice a day.
  • Elevator. A sign will be posted about not riding the elevator with strangers.  Families can ride the elevator together assuming they are practicing social distancing as a family unit.  Buttons and handrails need to be wiped down 3 times a day.
  • Encourage guests to be environmentally friendly.

-Daily chemical usage training, inventory and distribution.

-Responsible for sanitizing housekeeping carts, linen carts, laundry room equipment, etc.

-Performs daily temperature checks on all staff.

-Monitors and maintains continued protocols.

 

FRONT DESK

  • Plexiglas shields for the front desk with a 6″ gap at the bottom, temporarily.
  • Continue development of mobile, no touch, checkin.
  • All luggage carts restricted to employee use only (require being moved from fireplace area.)
  • Express checkout (key drop box)
  • Keys to be sanitized after every use.
  • Employee keys to be sanitized upon checkout and checkin.

RESORT HOST

  • The host desk will be maintained but not staffed.
  • All retail sales will go through the front desk.
  • Hard surfaces will be frequently sanitized throughout the day.  Host to sanitize with gloves and mask on.
  • Please avoid physical contact with retail items unless necessary.  Once an item is touched it gets put aside for it to be wiped and reset at a later time

SHUTTLE

  • Driver will deep clean surfaces in the shuttle at the beginning of every shift.
  • Driver will wipe hard surfaces between guest rides.
  • Groups must be family in order to ride together. Independent parties must ride separate.
  • Masks required
  • Routes will be restricted to and from hotel parking areas and from hotel to hotel.

 

FOOD & BEVERAGE  PROTOCOLS

OPERATING HOURS

Masks are Required to enter all restaurants

Masks and Gloves are required for all service personnel

SkyBar Gourmet Pizza Daily

Main Street BBQ Bus at Main Street Location

  • Phase one Fridays & Saturdays at Main Street location 2 pm – 8 pm

Balcony Restaurant  Thursday / Friday/ Saturday / Sunday /Monday

  • Tables have been spaced 10 ft apart.
  • In service breakfast box available Sat, Sun & Mon to overnight guests.
  • Servers to wear masks & gloves.

Jack Rabbett’s  Friday/ Saturday / Sunday

  • Social spacing enforced.

 

PROTOCOLS

  • Food Safety.

-Discard all food items that are out of date.

-Change, wash and sanitize utensils frequently and place appropriate barriers in open areas.

-Stock coolers to no more than minimum levels during “grab and go” service.

-Person in charge is ServSafe certified and that their certification is up to date, and provide food handler training to refresh employees.

– Remind third-party delivery drivers and any suppliers of the internal distancing requirements

  • Cleaning and Sanitizing.

 Thoroughly detail-clean and sanitize entire facility with a focus on high-contact areas that would be touched by both employees and guests.

Between seating’s, clean and sanitize table condiments, digital ordering devices, check presenters, self-service areas, tabletops, and common touch areas. Single-use items should be discarded.

Clean and sanitize reusable menus. Paper menus will be discarded after each customer use. Implement procedures to increase how often you clean and sanitize surfaces in the back-of-house. Avoid all food contact surfaces when using disinfectants.

 Hand sanitizer stations will be readily available to guests.

– Kitchen. All hand sinks in kitchen will be inspected for supplies at the end of every shift. Continue disinfecting hard surfaces and touch points throughout the day.

  • Dining. 

-Dine-in service shall be limited up to 33% of total seating capacity.  This includes indoor and outdoor dining areas.

-Seating shall be adjusted to maintain 10 foot physical distancing between tables so occupied seats are 6 feet from seats at adjacent tables.

-Reservations should be encouraged when practical.  If reservations are not made, physical distancing must be maintained when customers are waiting to be seated.

-Prohibit guests from congregating in waiting areas or bar areas. Design a process to ensure guests stay separate while waiting to be seated.  The process can include floor markings, outdoor distancing, waiting in cars etc. Consider an exit from the facility separate from the entrance. Determine ingress/egress to and from restrooms to establish paths that mitigate proximity for guests and staff.

-All staff will be required to where face coverings (as recommended by the CDC) if they have direct contact with guests and gloves will be used when serving plates to guests.

-When setting tables, gloves must be used.

-Patrons must wear a face covering upon entrance and while in the restaurant until the food or drink is served.

-Groups shall be limited, not to exceed 10 people.

-Following each meal service, the tables, chairs, menus and any other frequently contacted surfaces including but not limited to, condiment containers, napkin holders and salt/pepper shakers shall be cleaned and disinfected prior to seating the next customer.

-Bars and entertainment operations (such as live music) within restaurants are prohibited.  Normal service of alcohol within the restaurant seating area is allowed.  This does not restrict the preparation of alcoholic beverages in the bar area.

-Service may be declined to patrons not wearing masks.

BANQUETS/MEETINGS

With Approval

  • Events will be held to a ceiling of 50 attendees

-Meal service will all be plated/served meals.  No buffets or food stations until further notice.

-Appetizer service will all be single service.

-Beverage service (coffee, tea, water) will be served by a server.

-Bar service with social spacing

-Servers will wear Masks and Gloves

-Guests will be pre-assigned by seating chart

SALES TEAM PROTOCOLS

Event Planning:

  • Event diagrams to be reviewed on an event by event basis to ensure appropriate social distancing guidelines meet all county, state, federal and CDC guidelines.
  • Sales Team to create diagrams ensuring social distancing…4pp per round table, tables must be 10 feet apart.
  • Obtain place cards from guest for seating arrangements.
  • Educate guest regarding social distancing guidelines and procedures
  • Have guest sign off on Social Distancing Guideline Agreement prior to event.
  • Have Vendors sign off on Social Distancing Guideline Agreement prior to event.
  • Guests are encouraged to stay at the Crescent Hotel. Special wedding rates will be applied by event sales manager to encourage lodging to better manage guest needs.

Sales Interactions:

  • Site inspections and client meetings/planning sessions will be done virtually or appropriately social distanced.
  • Tastings on hold for summer season.

Vendor Guidelines:

  • All Vendors attending the event must wear masks and practice social distancing guidelines and sanitary guidelines.

 

 

SPA PROTOCOLS

NEW MOON SPA & SALON

  • Disinfect all touch points hourly and after every interaction
  • Front desk team disinfecting the entire desk area between each guest interaction
  • Front desk workspace disinfected throughout the day- includes computer keyboard, phones, door handles, light switches and POS equipment
  • All doors and door handles sanitized throughout the shift with each guest entering or exiting the area
  • Retail area sprayed with disinfectant after each guest
  • Waiting area chairs/couches should be removed or spaced in such a manner to accommodate social distancing requirements.
  • Leather chaise lounges sanitized after each guest
  • Place signage in window to notify guests of our diligence in practicing proper safety measures.
  • Hand sanitizer available within the salon/retail/treatment rooms.
  • Hot Tub clean and disinfect all non-porous surfaces. By appointment only. Single use only.
  • Infrared Sauna –By appointment only. Single use only.
  • Fitness Room – Single party use. Clean and disinfect equipment. Bike #2 will not be scheduled for use to create a 6ft distancing.
  • Salon Work Stations.

Clean and disinfect all hair tools/supplies, drawers, chairs, and containers for storage.

-All items on nail stations must either be new, never used or cleaned and disinfected.

-Clean and disinfect all shampoo bowls, tubs, handles, hoses, spray nozzles, shampoo & pedicure chairs.

-Turn on pedicure jets and let disinfectant solution circulate for 10min.

-Ensure all single use materials are new.

-Employees should wear a clean smock between each guest.  Smocks should be laundered after each use or use disposable smocks and dispose of the smock after use on a guest.

  • Treatment Rooms.

-Clean and disinfect equipment and treatment tables.

-Ensure all single use items are new.

– All linens changed between guests.

  • PPE such as gloves, drapes and linens should be changed between each client. These used items will be cleaned and disinfected or discarded in a closed container.
  • Guests of the Salon.

-Appointments only. No walk-ins.

-Payments only by Credit/Debit cards.  No cash. Using credit card on file.

-Curbside retail will continue.

-Minimum of one patron per service provider in business at any one time. Parent is allowed if a minor child is receiving haircut.

-Guests should avoid touching products that they do not plan to purchase.

-Guests will be asked to wait in their car or the outdoor seating patio until provider is ready for their service.

-Guests will be asked before entering if they have had a fever or cough in the last 14 days or have been around anyone exhibiting these symptoms within the last 14 days.

-Temperature checks will be given to guests. Anyone above 100.4 will be sent home and appointment canceled.

-Stagger appointments to eliminate multiple people checking in and out at the same time.

-More time between guests so people are not checking in and out at the same time.

-Schedule every other workstation to create a minimum of 6ft distance between guests having services.

– Each guest should be draped with a clean cape.  Capes should be laundered or disinfected after each use or use disposable capes and dispose of the cape after it is used.

 

SPA1905

  • Temporarily Closed until June 5th
  • Hot Tub & Spa Deck. Deck available to guests. Hot Tub currently closed.

 

 

ACTIVITIES PROTOCOLS 

ACTIVITIES

  • Activities will be provided to in house guests only in outdoor and open spaces.
  • 6 feet of social distancing at all times during the activities.
  • Guests may choose to wear a mask as multiple families will be in the same outdoor location at a time.
  • Self Guided Adventures will be offered at check in.

-Hand sanitizer station set up

Full Details at BasinParkActivityPass.com

PARANORMAL INVESTIGATIONS

  • Our Ghost Tour Team will host a paranormal investigation on Saturday at 10:30

 

 

To Go Service Balcony Restaurant

Daily Noon – 8PM   Call 479-253-7837

 

Update on Hotel Actions on COVID 19

3/19/20

To Our Valued Guests:

I am writing on behalf of the entire Basin Park Hotel’s family to assure you that the health and safety of our team members, guests and community remains our top priority.  As the novel coronavirus 2019 (COVID-19) is having a greater impact in the United States, our thoughts are with all those who have been affected by the virus.  As part of our commitment to your health and well-being, we are carefully monitoring the COVID-19 situation with regular updates and guidance from the Centers for Disease Control (CDC).

Our teams conduct rigorous cleaning of all guest and meeting rooms and all public and back-of-house spaces several times throughout the day.  Further, we follow exhaustive cleaning, sanitation, and disinfection protocols that meet or exceed extensive industry guidelines.  For Your Protection all areas in the hotel are taking precautions to lessen risk and maintain protocols.  Furthermore, Guidance has been issued by the Office of Governor Asa Hutchinson to which we are applying.

These protocols include:

  • Remote Check-in and Only Single Party allowed on the Elevator
  • Post Departure – Rooms are placed OOO for a 24 hour period
  • Stay over service to the guest room has been temporarily suspended

o    Linen change is available upon request

  • Non-Guest Visitation is restricted from Hotel Entry
  • The Balcony Restaurant is open Noon-8PM and is currently TOGO only.
  • Continental Breakfast delivered between 9AM-10AM.
  • Spa1905 has been closed
  • Jack Rabbett’s Whisky Bar is Temporarily Closed
  • Resort Activities have been modified to open-air self guided adventures
  • The Activity Fee has been removed
  • Even like party Guests are asked to not congregate in the lobby or halls.
  • Employees with fever or symptoms of Illness will not attend work or be sent home

 

  • To stay updated on changes to hours of operation please visit BasinParkActivitypass.com

Travel Advisory:  The Hotel is unable to secure reservations for travelrs from New York State, New Jersey, COnnecticut, Louisiana or any international destination.

Furthermore, should you have personal concerns related to your health or travel that might warrant a modification to your travel plans there will be no cost to cancel or change your reservation or ticket.  If you secured your reservation through a third party (Expedia, Booking.com, etc) you will need to cancel through that booking agent.

We value each guest that honors us with a visit to our destination, and we look forward to serving your upon your next visit to Eureka Springs and our properties.

Cordially,

 

Jack Moyer

Executive Vice President

1905 Basin Park Hotel

SHRED Eureka Springs

————————————————————————————————————–

Announcing “SHRED Eureka Springs”:  A Spring Food, Wine & Adventure Festival

(Eureka Springs, Arkansas) – Shred is not only a way to mountain bike but also an attitude of appreciating the good things in life.  This spring, the 1905 Basin Park Hotel and its partners present “SHRED Eureka Springs”, a nine-day festival, March 27 thru April 4, in this exciting Arkansas Ozark village with SHRED being an acronym for SIP HIKE RIDE EAT DANCE.Dance Party Eureka Springs

It all gets underway Friday evening of weekend one with The Mighty Pines jamming at the Kickoff DANCE Party in Basin Spring Park located in the center of Eureka Springs Entertainment District.  This party, benefiting the Buffalo River conservation efforts, will feature the music of the Ozark Mountain Music Festival (OzMoMu) and will run from 6 o’clock until 8.  Also happening that evening, just steps from the park, is the performance of noted Southern Rock singer/songwriter Charlie Daniels in The Aud, the historic municipal auditorium.

Sip Eureka Springs

This first weekend continues on Saturday with a SIP: a welcoming wine tasting produced in concert with the Basin Park Hotel’s “Chef’s Table”.  This event features an opportunity to enjoy up to 30 wines expertly selected by Central Distributors, and Southern Glazers Wine & Spirits.  The award-winning wines of the Ozark area will be presented by Keels Creek Winery and Post Familie Winery.  Each table will be staffed with an expert to share the wine. The music of Eureka Swings will accompany the event. SIP also offers a VIP option with a unique opportunity to enjoy an exclusive tasting from the Roenigk Wine Cellar Reserves.

Chef Showcase

That next day, Sunday SHRED activities move to the Crescent Hotel.  The East Lawn will be the site for an EAT event: the Sunday Chef Showcase Brunch featuring al fresco seating in the manicured garden of this historic mountaintop spa resort.  Five guest chefs will present a tasty brunch. Also included is a Bloody Mary bar featuring locally sourced Bloody Mary Mundi Sauce ensuring a zesty flavoring for this popular brunch beverage.   Music of the Honey Collective will fill the air.  The brunch will be available for $29.95 with discounts available for overnight guests.

Hike Eureka Springs

SHRED activities through the week will involve hiking, biking and community.  The mornings of Monday through Thursday get underway at the downtown Eureka Springs Coffee House with a Wake-up/Meet-up event scheduled daily at 9 a.m.  During the day, each day has a community event that begins at 10 a.m. and guided by either CC Riders or Outdoor Adventures for Women.  Each event is just a little bit different from the rest, but each is a whole lot exciting.  Monday features a guided mountain biking RIDE at Lake Leatherwood City Park and an evening gathering at the Eureka Springs Brewery for a SIP of local craft beers.  Tuesday at 10 a.m. attendees will meet up at the coffeehouse to HIKE to and around Black Bass Lake gathering afterwards to hatchet throw at the Crescent’s Frisco Sporting Club and meet up for tap takeover that night in the SkyBar Gourmet Pizza.  Wednesday sees another RIDE event as attendees traverse over the variety of Great Passion Play mountain biking trails.  Later, SIP takes the spotlight at the scheduled community meet up at Brews.  Thursday is a big day for HIKE: an exploration to the Buffalo River National Park Region and Sweden Creek Falls, one of Arkansas’ tallest waterfalls.   Later that day, attendees will enjoy some live music and a whisky SIP in Jack Rabbett’s Whisky Bar.Center Street Party

SHRED’s second weekend sees the RIDE ramp up.  On Friday from 4 to 8 p.m. is the Center Street Bike Party. Guests can roam up and down Eureka Springs’ Entertainment District between Jack Rabbett’s and Chelsea’s Corner Bar. Center Street will be closed for Lone Star Action Sports who, from 4 p.m. to 6 p.m., will stage a jaw-dropping, free to the public, stunt performance featuring trick mountain bikers and extreme skateboarders.   The street party continues with live music from 6 p.m. to 8 p.m. will come from the Food Truck Festival at the corner of Center and East Mountain streets.  The street party leaves time that evening for those wanting to attend the performance of Grammy Award-winning rock band America in The Aud.  Saturday is SHRED’s RIDE pièce de résistance.  Mountain bikers will enjoy free shuttles at Eureka Springs Mountain as you shred the downhill.  The new Lake Leatherwood Downhill, designed by Rock Solid, has already gained national notoriety as a signature piece of the Oz Trails System.

Those who will be experiencing the “SHRED Eureka Springs” festival form a new community of friends: those who love the outdoors and all the activities of Eureka Springs region.  As a welcome and as a thank you, festival attendees in this inaugural year are being offered a “Community of Friends” special lodging promotional rate.  Both, the 1886 Crescent Hotel & Spa and the 1905 Basin Park Hotel are featuring a promotional rate of $55 per night any day Sunday through Thursday during festival week. Book Now.

 For details on “SHRED Eureka Springs”  go to https://shredeurekasprings.com. Tickets for SIP (Wine Tasting), DANCE (Opening Night Party), EAT (Chef Showcase) or Room Discounts are now available online.

GALentine’s Weekend

Love Bites…Hang with the Girls!

Spa1905

Don’t mess with the Valentine fuss, bring your favorite girls for a fun spa weekend out of town the weekend before Valentine’s! Spa1905 offers this Limited Time Deal just for You & Your Girls!
(4 people)
  • 2 Rooms for 2 Nights (Friday & Saturday)
  • Champagne upon arrival
  • Spa sheet masks, Robes, and Slippers
  • Yoga & Mimosa Morning Activity
  • Fresh Continental Breakfast each morning
  • Plus 20% OFF Any Spa Service!
ONLY $99 Per Person.
* 4 people must book deal.  Valid 2/7-2/9. Call to Book: 877-643-4972