Employment

At the 1905 Basin Park Hotel, we believe that a great guest experience starts with great employees. We offer year-round employment, competitive pay, health, dental & vision insurance, vacation pay, departmental incentives, and pride ourselves on consistent and respectful management. Today’s the day to join our team as we create lifetime memories for the guests of Eureka Springs.

If you are interested in a position, we invite you to download, complete, and submit our application.  Or, stop by open interviews held every Wednesday from 1pm to 3pm at the Crescent Hotel.

Employment Application

Questions please contact hrdirectorkyla@crescent-hotel.com

We are Hiring a Director of Sales!

Location: 1886 Crescent Hotel / 1905 Basin Park Hotel
Supervisor: Executive Vice President / General Manager
FLSA Salary Classification: Full-time, Salary + Commission
Revision Date: August, 2024

Availability: Employee hours are subject to flex scheduling as determined by the event management calendar. Employees may be required to work more than 40 hours per week.

Employees will work varied shifts during events, including weekends and holidays.

Position Overview:
The Director of Sales is responsible for sales and catering at two of Arkansas’premier meeting and event sites, 1886 Crescent Hotel and Spa, and 1905 Basin Park Hotel. Responsibilities include planning, directing, and coordinating wedding and group expectations across multiple departments providing deliverable services for established leads networks and with new
customers. Proficiency in event organization, sales, and hospitality are expected to maintain the organization's professional standards. Management of a team of five sales professionals.

Essential Duties and Responsibilities:
● Demonstrable verbal and written communication skills and confident sales personality.
● Consult with customers to determine requirements and scope of events, such as meetings,
community events, conferences, and weddings.
● Coordinate across departments for event services, including accommodations, catering
schedules, and overall banquet event orders.
● Build and maintain customer relationships to connect with potential clients and negotiate
contracts.
● Complete paperwork for BEO, bookings, event review, and approve billing.

Expected allocated focuses:
○ 50% Sales and Service of the Bridal Market
○ 10% Sales and Service of the Meeting Market
○ 20% Management of the Sales department
○ 20% Hotel representative to non-profit and community relations

Qualification
● Bachelor’s degree in Hospitality, Marketing, Communications, or related field preferred.
● Three (3) years experience in sales related to weddings, catering, or related fields
● Computer literacy with proficiency in software such as Microsoft Suites, Google Drive, Customer Relationship Management, Calendar Management, and other tools.
● Demonstrable problem-solving and analytical abilities with excellent  interpersonal skills
● Knowledge of modern office practices, procedures, and equipment.
● Valid driver’s license as local travel is required for outside sales efforts

Success Factors:
● Exemplifies core organization values with a true desire to collaborate with others to better processes, ideas, and tasks.
● Ability to communicate concisely through verbal and written means in a team.
● Engage with clients and guests to exemplify a high standard of service
● Maintain a polished professional demeanor under pressure

Physical Demands and Work Environment:
● Physical Demands: This position requires frequent communication with people internal and external to the hotels with frequent periods of sedentary work in the office. Occasionally requires the ability to move, lift, and position up to 15 lbs.
● Work Environment: A well-lit, climate-controlled office with frequent interruptions in the work schedule. As a member of the organization’s staff, you are occasionally required to work in outdoor environments that are subject to external weather conditions and varying temperatures and must traverse varied and uneven terrain.
● Equipment: Continuous use of a computer, phones, copiers, PMS, and other general office equipment.

Please email your resume to hrdirectorkyla@crescent-hotel.com