Guest Room & Hotel Policies

Cancellation Policy

Reservation Terms / More Information

  • Advance purchase rates are non-refundable
  • Rates do not include 14.375% bedding & state tax and 3% voluntary service charge.
  • Rates are based on double occupancy. Extra-person charges may apply.
  • Reservations are subject to availability and must be made in advance.
  • Check-in time is 4:00 p.m. and check-out time is 11:00 a.m.
  • The cancellation policy is 48 hours prior to arrival.  If you cancel your reservation within 48 hours of arrival, you will be charged 1 night room and tax.
  • Guests must be 18 years of age to rent a room. Pets are allowed at a fee of $35 per night
  • The credit or debit card used at the time of booking will be pre-authorized 72 hours in advance of check-in and charged for one-night room & tax 48 hours prior to arrival. If your method of payment declined, your booking is subject to cancellation. Online booking is available up to 18 months in advance.
  • Bookings made greater than 18 months are non-guaranteed and are subject to change on Rate & Availability.


The Basin Park Hotel has a limit of FOUR occupants and TWO guests in any Standard guest room at any point and FOUR occupants and up to FOUR guests in  Suites.

The policy further states that accepted guest courtesy provides that no guests will be allowed to loiter in the hallways and that guest room doors will remain closed.  Noise deemed excessive by the hotel after 10:00 PM will provide reason enough for a  request to tone volume to a lower point.

Two such requests may result in eviction from the premises with no refund of charges.

Daily Activity Pass

A Daily Resort Pass fee of $15.75 (plus applicable taxes) will be added to your room account and includes the following services:

  • Use of the Spa1905 Sun Deck and Hot Tub
  • 2 tickets to the Peculiar Things & Remarkable Springs Tour
  • Shuttle service throughout the downtown area 
  • Daily Parking
  • High-Speed Wireless Internet
  • Daily Resort Activities
  • Crescent Pool Access

Service Charge

A 3% voluntary service charge will apply to all guest room sales. This service charge is shared in its entirety with traditionally non-tipped employees. This charge is voluntary hence, with service concerns – the charge will be removed without question.

Low Rate Guarantee

  • There is no need to spend hours searching online travel sites for lower rates for our hotels. Our “Low Rate Guarantee” assures you that you are receiving the lowest online rate available through our online reservation service, guaranteed!
  • Should a lower online rate appear on any travel service website we will not only match that rate but discount it further by $5.00 per evening of your stay with us.
  • Be aware that weekends & special events rates may be higher and your confirmation e-mail will reflect your actual price.
  • We STRONGLY recommend Spa appointments be made in advance by calling 479-253-2796.
  • Your online confirmation will give you an estimated total including the 14.75% tax. plus 3% service charge.


The Basin Park Hotel recognizes that hotel guests and visitors may legally possess firearms.

This policy is intended to create a safe environment for all who visit The Basin Park Hotel in Eureka Springs, AR by providing appropriate guidance over the custody of firearms on the premises and grounds. Please keep in mind that the safety and security of our hotel guests and patrons is of utmost importance.

The Basin Park Hotel prohibits firearms on hotel property. The Crescent Hotel & Spa prohibits persons from carrying or otherwise possessing a firearm on hotel property, including carrying firearms in an open or concealed manner. This policy applies to all firearms, regardless of whether the firearm is a handgun or a long-barreled gun.

The Basin Park Hotel reserves the right to request guests and visitors who fail to abide by this policy to leave the hotel premises. Failure to leave at the request of the Hotel may result in the Eureka Springs Police Department being contacted and may subject you to further legal action for failure to abide by this policy, including trespass.

This policy does not apply to law enforcement officers.


Basin Park Hotel

12 Spring St

Eureka Springs, AR 72632