Guest Room Policies

Reservation Terms / More Information

• Advance purchase rates are non-refundable
• Rates do not include 14.375% bedding & state tax and 3% voluntary service charge.
• Rates are based on double occupancy. Extra-person charges may apply.
• Reservations are subject to availability and must be made in advance.
• Check-in time is 4:00 p.m. and check-out time is 11:00 a.m.
• The cancellation policy is 48 hours prior to arrival.  If you cancel your reservation within 48 hours of arrival, you will be charged 1 night room and tax.
• Guests must be 18 years of age to rent a room. Pets are allowed at a fee of $35 per night
• The credit or debit card used at the time of booking will be pre-authorized 72 hours in advance of check-in and charged for one-night room & tax 48 hours prior to arrival. If your method of payment declined, your booking is subject to cancellation. Online booking is available up to 18 months in advance.  Bookings made greater than 18 months are non-guaranteed and are subject to change on Rate & Availability.

Friday/ Saturday guest rooms include Fresh Continental Breakfast for Two.

Arkansas Government Per Diem available weekdays – contact the hotel at: (877) 456-9679 .

A Daily Resort Pass fee of $15.75 (plus applicable taxes) will be added to your room account and includes the following services:

• Use of the Spa1905 Sun Deck and Hot Tub
• 2 tickets to the Peculiar Things & Remarkable Springs Tour
• Shuttle service throughout the downtown area 
• Daily Parking
• High-Speed Wireless Internet
• Daily Resort Activities
• Crescent Pool Access

A 3% voluntary service charge will apply to all guest room sales. This service charge is shared in its entirety with traditionally non-tipped employees. This charge is voluntary hence, with service concerns – the charge will be removed without question.

• There is no need to spend hours searching online travel sites for lower rates for our hotels. Our “Low Rate Guarantee” assures you that you are receiving the lowest online rate available through our online reservation service, guaranteed!
• Should a lower online rate appear on any travel service website we will not only match that rate but discount it further by $5.00 per evening of your stay with us.
• Be aware that weekends & special events rates may be higher and your confirmation e-mail will reflect your actual price.
• We STRONGLY recommend Spa appointments be made in advance by calling 479-253-2796.
• Your online confirmation will give you an estimated total including the 14.75% tax. plus 3% service charge.